Lost Account

This is how you get back your lost account

■ Create a new account. 

■ Go to contact us page in game from your new account

■ Select >>Account 

■Select>> How to get back my account

■ Fill up the lost account form

You need to provide the following information of the missing castle 

1. Castle name

2. Kingdom

3. Installation date

4. Country when you install the game

5. Where do you login the game frequently

6. The date you last login to the castle

7.  Enclosed the receipt from google store/apple store

8. Your email address

9. Dont bind the new account that you are currently accessing to. Once verified, they will replace the new castle with the castle that you have lost. Only bind it after you get back the missing castle

10.  Please submit the form only ONCE 

11. Contact the customer service on facebook page to inform them you have submitted the form of lost account and follow up with them 

Please note: customer service will verify the account if you are the owner. Once approved, your castle will be replaced in the new account you just made. Please bind it appropriately